Privacy Policy

1. The domain name EASTERNGHATS, an internet based portal, and EASTERNGHATS, a mobile application, is owned and operated by EASTERNGHATS INDIGENOUS FOODS & CRAFTS PRIVATE LIMITED, a company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter, referred to as “EASTERNGHATS” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Website”.

2. The purpose of this privacy policy statement is to explain to you what personal information We collect from your visit(s) to our Website, and how We protect the information that you provide to us when you use our Website. You can be assured that EASTERNGHATS will use such information sensibly and carefully, and only in accordance with this privacy statement. We maintain compliance with the highest standards of website privacy, so our visitors/Customers can securely place orders on our Website. This Privacy Policy is effective from 21/05/2018. Any information that you provide to EASTERNGHATS. is subject to our Privacy Policy.

3. By accessing this Website and whenever you submit any information to EASTERNGHATS.CO.IN, or use products and services offered by our Website, you agree to be bound by the terms of this Privacy Policy. Please read below carefully the entire Privacy Policy before using EASTERNGHATS.CO.IN website:

4. As part of providing our Services to you, we may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on EASTERNGHATS.CO.IN.

5. When you sign up to receive our newsletters, we may periodically send emails about new products, special offers or other information, which you may find it interesting and beneficial as well. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving EASTERNGHATS promotional newsletters. To unsubscribe from our newsletters, you can follow the directions included at the newsletter.

6. You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your order at EASTERNGHATS.CO.IN. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our website.

7. If, at any time, you want to access, update, modify or eliminate any of your account information at EASTERNGHATS.co.in, you may do so by clicking “Your Account”, and then review/change your sensitive personal information as you want it to be.

8. EASTERNGHATS may, in future, request other optional information from you in order to customize the Website to deliver personalized service to our Customers.

9. We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, address, phone number, email address and your medical prescription(s) – in the following ways:

10. As a New Customer, when you register/create an account, place your order, or upload your medical prescription at EASTERNGHATS.co.in;

11. As an Existing Customer, when you update your existing profile on EASTERNGHATS.CO.IN;

12. When you sign up for newsletters at EASTERNGHATS.CO.IN;

13. When you use refer & earn programme, Ask Our Customer service, Contact Us or submit your Testimonials at EASTERNGHATS.CO.IN.

14. During your visit to our Website, we may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.

15. When you browse our Website, we may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All this information helps us analyze Customers’ trends and preferences, and thus assist us in improving our service.

16. We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfil our services to you. Any Personal information submitted by you to the Website or collected by us will be used ONLY for the purposes mentioned below:

17. To carry out our obligations arising from your requests for our products and services;

18. To improve our Website’s functionality, and to customize your future shopping experience with us;

19. To make sure that our Website content is presented in the manner that is most effective for you;

20. To communicate with you about any changes to our services;

21. To verify your identity and perform checks to prevent fraud.

22. This Privacy Policy shall apply to the use of the Website by all Users / Sellers. Accordingly, a condition of each User’s use of and access to the Website and to the other services provided by EASTERNGHATS to Users is their acceptance of this Privacy policy. Any User is required to read and understand the provisions set out herein prior to submitting any sensitive personal data or information to EASTERNGHATS, failing which they are required to leave the Website immediately.

23. We do not sell, rent or exchange your any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the EASTERNGHATS.CO.IN Services, you consent to our collection and transfer of your information to our payment service partner websites.

24. As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that EASTERNGHATS, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, EASTERNGHATS would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur, and that any acquirer of EASTERNGHATS may continue to process your personal information as set forth in this Privacy Policy.

25. Your personally identifiable information can be accessed only on a need-to-know basis by certain EASTERNGHATS employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.

26. “Cookies” are small pieces of information placed by a website onto your computer’s hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyze data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customize our website according to your interests, which will enable us to deliver a more personalized service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability

27. A User may have limited access to the Website and utilize some of the Services provided by EASTERNGHATS without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our Website. As part of the registration process, EASTERNGHATS may collect the following categories of personal information from the Users (hereinafter collectively referred to as “User Information”):

• Name;
• User ID;
• Email Address;
• Address (including country and ZIP/postal code);
• Gender;
• Phone number;
• Password chosen by the User;
• Valid financial account information;
• and Other details as the User may volunteer.

28. We guarantee that all your personal information with us is secure. EASTERNGHATS takes careful precaution to protect our Customers’ personal information from unauthorised access, improper use or disclosure or unauthorised modification. To prevent unauthorised access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and is protected with 256-bit Secure Sockets Layer (SSL) software, which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.

29. In order to avail the Services, the Users may be required to upload copies of their prescriptions, on the Website and/ or e-mail the same to EASTERNGHATS in accordance with the Terms of Use and the prescriptions will be stored/ disclosed by EASTERNGHATS only in the manner specified in this Privacy Policy and the Terms of Use. The term User Information shall also include any such prescriptions uploaded or otherwise provided by Users.

30. We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as protected information

31. EASTERNGHATS may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.

32. We may revise this Privacy Policy from time to time by updating this page, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by e-mail, message on the Website or notification in Your Account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Website will be deemed to be your acceptance of any changes that we make.

33.The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. EASTERNGHATS hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.

34. EASTERNGHATS does not knowingly collect personal data from children.

35. The information which EASTERNGHATS collects from you may be utilized for various business and/or regulatory purposes including for the following purposes:

Registration of the User on the Website;

Processing the User’s orders / requests and provision of Services;

Complete transactions with Users effectively and billing for the products/ Services provided; Technical administration and customization of Website;

Delivery of personalized information and target advertisements to the User;

Improvement of Services and features on the Website;

Research and development and for User administration (including conducting User surveys) Non-personally identifiable information, exclusively owned by EASTERNGHATS may be used in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and EASTERNGHATS may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.

Dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes.

In case of any contests conducted by EASTERNGHATS in which the User participates, the User Information may be used for prize fulfillment and other aspects of any contest or similar offering.

To Sellers and other service providers appointed by EASTERNGHATS for the purpose of carrying out services on EASTERNGHATS’s behalf under contract. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these services in accordance with their own privacy policies.

To our affiliates in India or in other countries who may use and disclose your information for the same purposes as us. To government institutions/ authorities to the extent required a) under the laws, rules, and regulations and or under orders of any relevant judicial or quasi-judicial authority; b) to protect and defend the rights or property of EASTERNGHATS; c) to fight fraud and credit risk; d) to enforce EASTERNGHATS ‘s Terms of Use (to which this Privacy Policy is also a part) ; or e) when EASTERNGHATS, in its sole discretion, deems it necessary in order to protect its rights or the rights of others. If otherwise required by an order under any law for the time being in force including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.

In case of contests conducted by EASTERNGHATS in which the User participates, the concerned User’s information may be disclosed to third parties, also be disclosed to third parties to the extent necessary for prize fulfillment and other aspects of such contest or similar offering.and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.

36. Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. EASTERNGHATS may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective, investors, strategic partners, sponsors and others in order to help growth of EASTERNGHATS ‘s business.

37. EASTERNGHATS may also disclose or transfer the User Information, to another third party as part of reorganization or a sale of the assets of EASTERNGHATS corporation division or company. Any third party to which EASTERNGHATS transfers or sells its assets will have the right to continue to use the personal data and/ or other information that a User provide to us.

38. All the information collected/ stored under this Privacy Policy and Terms of Use is maintained by EASTERNGHATS in electronic form on its equipment, and on the equipment of its employees. User Information may also be converted to physical form from time to time. Regardless of the manner of storage, EASTERNGHATS will keep all User Information confidential and will use/ disclose it only the manner specified under the Privacy Policy and Terms of Use.

39. Part of the functionality of the Website is assisting the Sellers to maintain and organize such information to effect sale and purchase of products. EASTERNGHATS may, therefore, retain and submit all such records to the appropriate authorities, or to Sellers who request access to such information.

40. The Website is also designed for assisting the Users to access information relating to nutraceutical products. EASTERNGHATS may, therefore, retain and submit all such records to the relevant Users.

41. EASTERNGHATS will also ensure that User Information is not kept for a period longer than as required for the purposes for which it is collected or as required under any applicable law.

42. The links to third-party advertisements, third party websites or any third party electronic communication services (referred to as “Third Party Links”) may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with EASTERNGHATS unless expressly specified on the Website.

43. If you link to any such Third-Party Links, we request you review the website’s privacy policy. We are not responsible for the policies or practices of Third-Party Links.

44. EASTERNGHATS adopts reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect the personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.

45. All the information provided to EASTERNGHATS by a User, including Sensitive Personal Information, is voluntary. User has the right to withdraw his/ her/ its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.

46. In case the User does not provide his/ her information or consent for usage of personal information or subsequently withdraws his/ her consent for usage of the personal information so collected, EASTERNGHATS reserves the right to discontinue the services for which the said information was sought.

47. EASTERNGHATS does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which EASTERNGHATS is not responsible or liable. Accordingly, EASTERNGHATS does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does EASTERNGHATS guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. EASTERNGHATS encourages the User to read the privacy policies of that website.

48. EASTERNGHATS shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to EASTERNGHATS or any Seller. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or EASTERNGHATS has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, EASTERNGHATS has the right to suspend or terminate such account at its sole discretion.

49. EASTERNGHATS shall not be responsible for any breach of security or for any actions of any third parties that receive Users’ personal data or events that are beyond the reasonable control of EASTERNGHATS including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

50. The User is responsible for maintaining the confidentiality of the User’s account access information and password. The User shall be responsible for all uses of the User’s account and password, whether or not authorized by the User. The User shall immediately notify EASTERNGHATS of any actual or suspected unauthorized use of the User’s account or password.

51. EASTERNGHATS addresses any discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, EASTERNGHATS has designated Mr. SUDHEER KRISHNA as the Grievance Officer, who will redress the grievances of the Users expeditiously but within one month from the date of receipt of grievance, and who can be reached by:

52. Sending a letter marked to the attention of Grievance Officer, EASTERNGHATS to D.No 1-14, Pujaripakalu, Gudem Kotha Veedhi, Visakhapatnam, Andhra Pradesh-531133, or

53. Sending an email to contact@easternghats.co.in or call our Customer Care Number 9441786187.